Frequently Asked Questions

Frequently Asked Questions (FAQs)

Please click on the questions below to view the answers:

When should I arrive for my appointment?

Please come at the time your appointment is scheduled. New patients are encouraged to arrive 10-15 minutes prior to the scheduled appointment time in order to fill out any necessary paperwork.

What should I bring to my appointment?
Please bring your:
  • Current insurance cards
  • Picture ID
  • Any forms you received via mail*
  • A referral (if required by your insurance plan)
  • A list of the medications you are currently taking (if any)

*If you are new patient and did not receive a packet, please download our New Patient Packet and fill it out prior to your first appointment.

How long will my appointment take?

We offer a number of different appointment types. For new appointments, you should plan to be at the office between one and a half to two hours.

What insurance do you accept?

We accept the majority of major insurances, including Medicare, BlueCross, Aetna, Cigna, and United Health. If you have plan specific questions, please give us a call and we would be happy to discuss your coverage with you.

What if I cannot make an appointment?

Please call and cancel your appointment at least 24 hours prior so that we can care for another patient. There is a fee if you fail to show for a scheduled appointment and do not cancel.

Will my eyes be dilated at my appointment? If so, do I need someone to drive me home?

When you schedule your appointment, the staff member will let you know if you will be dilated. People are sensitive to light after being dilated. How long this effect lasts depends on the individual. For these appointments, we recommend that you bring someone to drive you home.

If you have any additional questions, please feel free to call us at 301-668-2020.